Terms & Conditions of Sale

1. Terms and Conditions: These are the terms and conditions of our agreement which apply to all purchases of products by you from theentertainer.com.my and you should read them carefully. We may vary these terms from time to time and therefore you should check them before you make a new purchase.
2. Order: You can submit an order for products to theentertainer.com.my by completing the details required on the order summary page and clicking the send order button. All prices are reflected in Malaysian Ringgit, providing delivery is to a location in. Deliveries outside of is not accepted. Goods supplied are not for resale. We are under no obligation to accept your order, but would normally do so where the product is available, the order reflects current pricing.

2b: The display of any product on our website is in no way an offer by us to sell to you. It is your response that is the offer. Accordingly, we are not liable to sell you any product that might be quoted at a price lower than that meant by us.

1. Acceptance of order: We will notify you of our acceptance of your offer to purchase by email shortly after we receive it and at that point a binding agreement between us will be in place on these terms and conditions*. If we do not accept your order for any reason or the price of the product has increased between the time of the order and our acceptance of it (or if a supplementary delivery charge applies), we will email you to advise you of the change. You will then need to resubmit your order. A payment link will then email to you for any payment to be made. Cash vouchers (paper) are not redeemable online. To spend a cash voucher, please visit your local store. *but subject to our right to withdraw such acceptance where your offer relates to goods that have been priced below that which we intended and/or where discounts have been applied or used in error.
2. Delivery: We make every effort to deliver all products within five working days of acceptance of your order. Where this is not possible, we or our couriers will notify you and, unless we state otherwise, ensure that your products are delivered within 28 days from acceptance. All deliveries will be made to you at the address specified by you in the order. We may, at our discretion and expense, deliver parts of your order separately. All deliveries must be signed for and you will be responsible for the products as soon as they are delivered and found to be in conformity to the contract. Ownership of the products shall pass to you once we have received payment in full. If we cannot deliver the products to you at the address you have specified for any reason (other than when we are at fault), we will notify you and store the products at your risk. If you wish us to redeliver the products to you, you will need to authorise us to charge your credit card/ debit card for such re-delivery. If we do not hear from you within 28 days, we will cancel the order and refund your payment to you less any reasonable delivery charges we have incurred.
3. Payment: For standard delivery we will charge your account for payment at the time that the order is dispatched for delivery to you. Items which are shipped directly from the manufacturer will be charged at the time of placing the order. We take every reasonable care to ensure that your order and subsequent transactions are conducted via a secure link. As we are not responsible for the operation of the secure link we will not, unless we are negligent, be liable for any loss you may suffer if a third party obtains unauthorised access to any information you provide via such link. If products are not available for any reason after we have accepted your order, we will let you know. We will not charge you for these products and will refund any amounts already paid (if any) by way of a credit to your credit card/ debit card, bank or PayPal account.
4. Warranties: The products which are sold via this website have been designed to comply with the statutory legal requirements and relevant safety standards of. We can therefore make no representation or warranty that any product is compliant with health, safety or other legal requirements which apply outside, unless the products are already certified with external authorities and standards. The majority of products will be covered for a period of 6 months from delivery, from defects in materials and workmanship. Please see our Returns Policy for more information. We will replace products (or, where relevant, the faulty part) free of charge or, refund to you the price of the products by way of credit to your credit card/debit card, bank or PayPal account. This only applies if the instructions governing the use of the products have been followed. We will not have any further liability in respect of the products. This does not affect your statutory rights as a consumer.

Terms & Conditions of Competitions

Competitions: In deciding the winner for a competition, The Entertainer‘s decision is final. The Entertainer reserves the right to expel anyone from the competition for not adhering to the guidelines. Prizes will be delivered up to four weeks after the competition has closed. For more information please contact careline@theentertainer.com.my. By entering a competition online, you accept the terms and conditions outlined on each competition.

Terms & Conditions of Use

It is important that you carefully read these terms and conditions of use before you register with theentertainer.com.my because your use of our website is subject to them.

1. Terms and Conditions: Thank you for using theentertainer.com.my, which is a trading name of Queemay Toys (Malaysia) Sdn Bhd. We provide services to you through our website and those services are provided to you on the basis of these terms and conditions. Please note that they may vary from time to time without notice to you. Current terms will be made available as soon as possible on the website. When you use our website or any of our services you may be advised that special guidelines or rules apply. Unless otherwise stated, these guidelines or rules form part of these terms and conditions. These terms and conditions apply to all users (including casual browsers) whether or not the registration process has been completed.
2. Description of Services: You are able to benefit by using our website from a large number of online services and resources which include information, planners and directories, and any other services which we may add from time to time. We also may remove certain services from our website. Certain services may have their own, additional special terms and conditions. These will be made clear to you before you use those services. We may discontinue providing certain or all of the services on all or part of the website at our discretion and without notice to you. We will, however, endeavour to let you know of this via our site.
3. Registration: Certain services are only available if you complete the registration process. By completing the registration process, you are stating that you are at least eighteen years of age or a minor with parental consent or that of a guardian to use our website. Please note: All minors are recommended to discuss these terms and conditions with their parents or guardians before completing the registration process. In return for you using our website and benefiting from our services, you agree to: provide true, accurate, current and complete information about yourself where required in the registration form, and to ensure that this information is kept accurate, complete and up to date. Once you have completed the registration process, you will have specified a username (email address) and a password. You must ensure that you keep your username and password in a safe and secure place and that you do not disclose them to anyone because you will be fully responsible for all activities which occur under your username and password. It is your responsibility to immediately notify us of any unauthorised use of your username and password or any other breach of security as soon as you become aware of it.
4. Code of Conduct: You are responsible for anything which you transmit or receive to, from or via or post on our website. We do not control or screen the content of what is posted to, from or via our website by our members or third parties, and accordingly we do not guarantee its accuracy, integrity or quality or that it will not be objectionable to you. You should not place any reliance on, nor will we be responsible or liable for anything which has been transmitted or received, or ought to have been transmitted or received but was not. You are not permitted to use our website or any of our services for any reason or purpose which is unlawful, defamatory, harmful or objectionable and, in particular, you are not permitted to transmit anything which, in our opinion, harms our business or offends other users. You are not permitted to transmit to, from or via or post on our website anything which you do not have a clear right to use. You must ensure that you do not transmit or post on our website any material containing software viruses or files designed to damage or disrupt the good working order of any computer or telecommunications equipment. You are not permitted to do anything which may disrupt in any way the operation of our website and services, nor are you permitted to do anything which would disrupt the use and enjoyment of our website and our services by any other user. Other than as expressly permitted, by us in writing, you are not permitted to use our website to engage in any commercial activity of any form. We may be entitled at our discretion to refuse or remove anything which is transmitted to, from or via or posted on our website which, in our opinion, is objectionable or otherwise does not comply with these terms and conditions. We will not be liable at all for doing this. We may record preserve and disclose anything which has been transmitted to, from or via or posted on our website and the services, where required by law or where we are acting in good faith.
5. Proprietary Rights and Licences: All text, software, music, sound, photographs, graphics, video, page layouts, design and other material that is contained on our website or is part of our services, is protected by our and their copyrights, trademarks, service marks, patents or other proprietary rights and laws. We own or are licensed to use all intellectual property rights (including all copyrights, patents, trademarks and trade secrets) in connection with and in all versions of the website and our services, the software we use to operate the website and services and any data (including data obtained from you during the registration process) generated by users of the website and services. You are not permitted, except where expressly authorised to do so, to change, copy, store, publish, rent, licence, sell or distribute in any way any of these intellectual property rights. When you transmit or post any material to or on our website, you grant to us non-exclusive, worldwide, perpetual, royalty free licence under your copyright and other intellectual property rights to use or display or distribute that material in any way without any duty at all to account to you.
6. Advertisements and Promotions: We may use our website or any of the services we provide or in any of the correspondence we send to you to run advertisements promoting products and services we offer or any of its subsidiaries, or any person or corporation duly authorised by us to advertise or promote their product or services through us.
7. External Links: We may provide or third parties may provide links or other websites or resources. These are provided purely as a matter of convenience and we do not endorse the contents of those websites. We are not responsible for the availability of these websites, nor will we be liable in any way for any loss or damage which you may suffer by using those websites. If you decide to access linked third party websites you do so at your own risk.
8. Disclaimer of Warranties: You agree that: 8.1: your use of the website and our services is at your sole risk. The website and services are provided on an as is and as available basis. We expressly disclaim all conditions of any kind, including but not limited to conditions of title, fitness for a particular purpose, satisfactory quality and non-infringement of proprietary or third party rights; 8.2: to the extent that it is lawfully possible to do so, we make no warranty that (a) the website and our services and/ or any information will meet your requirements, (b) your access to and use of the services will be error-free, (c) any errors or inaccuracies will be corrected. Further, if your use of the website results in the need for servicing or replacing equipment or data, this will not be at our risk and expense; 8.3: no advice or information, whether oral or written, obtained by you through or from the website or from our services will create any warranty not expressly stated in these terms and conditions. If you have any questions about the above, please contact us on +603 8940 6638 or by writing to us at careline@theentertainer.com.my.
9. Indemnity: You agree to indemnify us and hold us harmless from and against any claims, actions or demands (including any legal fees incurred in connection therewith) resulting from your misuse of our website or your breach of these terms and conditions. We will notify you promptly of any such claim, action or demand and will assist you as may be reasonably necessary providing you meet our costs and expenses (including our legal fees).
10. Limitation of Liability: To the extent that we are lawfully able to do so, we will not be liable for any claims, losses and/or damages of any nature resulting from: (a) your use or inability to use the website; (b) the services we provide (except where we expressly state that we have responsibilities or liabilities in these terms and conditions) or other terms and conditions that relate to our other goods and/or services we provide; (c) unauthorised access to or alterations of your transmissions or data; (d) statements or conduct of any third parties. You agree that in no event will our liability arising out of or in respect of these terms and conditions exceed RM300, 000.00 and that in no event will we be liable for any loss of profits, goodwill, loss of business, loss of data or any other indirect or consequential loss or damage whatsoever, whether or not arising from any negligence on our part.
11. Use and Storage: We may establish general practices and limits concerning the use of the website and the services we provide, including limits to the size or number of e-mail messages you send or the time that messages may be stored or posted on our website. We are entitled to delete any material at any time and we will not be liable in any way for deleting or failing to store or post any material which you may transmit to us.
12. Suspension and Termination: We may in our sole discretion suspend and/or terminate registration or use of our website or our services at any time and we shall not be liable to you or any third party for any loss or damages suffered on account of such suspension and or termination. Typically, we would only do this where you have not used our services for some time or if we believe that you have acted inconsistently with those terms and conditions. However, there may be other reasons why we would suspend and/or terminate.
13. Trade Mark Information: The Entertainer is registered trademarks belonging to TEAL Group Holding in UK. You agree not to display or use either or both in any manner.
14. General: These terms and conditions constitute the entire agreement between us in respect of the use of our services and of our website and supersede any and all prior agreements, arrangements and representations (save in respect of those made fraudulently). Data and certain other information you provide is subject to the term of our Privacy Statement. If any of these terms and conditions are found to be invalid then that provision shall not affect the validity of the remaining provisions which shall remain fully enforceable. No waiver by us of any term shall be deemed to be continuing or shall be deemed to be a waiver of any other term. You are not permitted to reproduce, sell or exploit for any commercial purpose any part of the website or our services. These terms and conditions will be interpreted and construed in accordance with the laws of and will be subject to the non-exclusive jurisdiction of the Courts. For up-to-date information on our services and all support facilities or if you are dissatisfied with our website, our services or have any questions concerning these terms and conditions, please contact us at +603 8940 6638 or by writing to us at careline@theentertainer.com.my.

If any of these terms and conditions are found to be invalid then that provision shall not affect the validity of the remaining provisions which shall remain fully enforceable. No waiver by us of any term shall be deemed to be continuing or shall be deemed to be a waiver of any other term.

You are not permitted to reproduce, sell or exploit for any commercial purpose any part of the website or our services. These terms and conditions will be interpreted and construed in accordance with the laws of and will be subject to the non-exclusive jurisdiction of the Courts.

Customer Ratings & Reviews Terms of Use

These Terms of Use govern your conduct associated with the Customer Ratings and Review service offered by Queemay Toys (Malaysia) Sdn Bhd (hence “CRR service”). To the extent of any conflict between Queemay Toys (Malaysia) Sdn Bhd‘s Privacy Policy and these Terms of Use, these Terms of Use shall control with respect to the CRR Service.

Please note that where any submission is made jointly by two or more individuals, the duties and liabilities referred to below apply jointly and severally to each of such individuals.

By submitting any content to Queemay Toys (Malaysia) Sdn Bhd, you represent and warrant that:

• you are the sole author and owner of the intellectual property rights thereto;
• all "moral rights" that you may have in such content have been voluntarily waived by you;
• all content that you post is accurate;
• you are at least 13 years old;
• use of the content you supply does not violate these Terms of Use and will not cause injury to any person or entity.

You further agree and warrant that you shall not submit any content:

1. that is known or ought reasonably to be known by you to be false, inaccurate or misleading;
2. that infringes any third party's copyright, patent, trademark, trade secret or other proprietary rights or rights of publicity or privacy;
3. that violates any law, statute, ordinance or regulation (including, but not limited to, those governing export control, consumer protection, unfair competition, anti-discrimination or false advertising);
4. that is, or may reasonably be considered to be, defamatory, libelous, hateful, racially or religiously biased or offensive, unlawfully threatening or unlawfully harassing to any individual, partnership or corporation;
5. for which you were compensated or granted any consideration by any third party;
6. that includes any information in whatever form that references directly or indirectly other websites, addresses, e-mail or SMS addresses, contact information or phone numbers;
7. that contains any computer viruses, worms or other potentially damaging computer programs or files.

You agree to indemnify and hold Queemay Toys (Malaysia) Sdn Bhd, harmless from all claims, demands, and damages (direct and consequential) of every kind and nature, known and unknown including reasonable legal fees, arising directly or indirectly out of a breach of your representations and warranties set forth above, or your violation of any law or the rights of a third party.

For any content that you submit, you grant Queemay Toys (Malaysia) Sdn Bhd a perpetual, irrevocable, royalty-free, transferable right and license to use, copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and/or distribute such content and/or incorporate such content into any form, medium or technology throughout the world without compensation to you.

All content that you submit may be used at Queemay Toys (Malaysia) Sdn Bhd’s sole discretion. Queemay Toys (Malaysia) Sdn Bhd or successor reserves the right to change, condense or delete any content on Queemay Toys (Malaysia) Sdn Bhd’s website or that of a successor that Queemay Toys (Malaysia) Sdn Bhd deems, in its sole discretion, to violate the content guidelines or any other provision of these Terms of Use. Queemay Toys (Malaysia) Sdn Bhd does not guarantee that you will have any recourse through Queemay Toys (Malaysia) Sdn Bhd to edit or delete any content you have submitted. Ratings and written comments are generally posted within seven business days. However, Queemay Toys (Malaysia) Sdn Bhd reserves the right to remove or to refuse to post any submission for any reason. You acknowledge that you, not Queemay Toys (Malaysia) Sdn Bhd, are responsible for the contents of your submission. None of the content that you submit shall be subject to any obligation of confidence on the part of Queemay Toys (Malaysia) Sdn Bhd, its agents, subsidiaries, affiliates, employees, partners or third party service providers and their respective directors, officers and employees.

By submitting your e-mail or SMS address in connection with your rating and review, you agree that Queemay Toys (Malaysia) Sdn Bhd and its third party service providers may use your address to contact you about the status of your review and other administrative purposes.

Customer Review Policy & Guidelines

The Entertainer takes our customer feedback very seriously, so we can continually improve our products for other parents and children.

1. All reviews, both good and bad, are read by the relevant buyers or product technologists and where appropriate they will work to improve the product based on customer feedback
2. We post all reviews just as the customer has written them, as long as they only refer to the product and do not contain offensive language. We reserve the right not to post reviews which could offend or mislead, for example reviews containing any of the following types of content:

• Obscenities, discriminatory language, or other language not suitable for a public forum
• Advertisements, "spam" content, or references to other products, offers, or websites
• Email addresses, URLs, phone numbers, physical or geographical addresses or other forms of contact information
• Unfair or improper critical, or spiteful, comments on other reviews posted on the page or their authors
• Where a product has changed, we will edit or remove comments which no longer apply (both good and bad) so that other customers are not accidentally mislead
• All submitted reviews are subject to the terms set forth in our Terms of Use

If you wish to share feedback with us about product selection, price match guarantee, ordering, delivery or other customer service issues, please do not submit this feedback through a product review. Instead, contact us directly.

Thank you for writing a review.

Promotional Terms and Conditions

3 for 2 / Buy 2 get 1 Free

To receive the discount:

• Add three qualifying products to your basket.
• The discount will be reflected on the final order checkout page.

Terms and Conditions:

• Can be used a maximum of 5 times per order
• This is a promotional offer valid for a limited time only. Items placed in your shopping basket overnight may not be eligible for promotion at time of checkout.
• Promotional offer applies only to qualifying items displaying the offer message on their product information pages. Items that do not display the offer message do not qualify, regardless of the nature of the item.
• The free product will be the cheapest of the 3 items added to basket.
• The promotion applies only when all qualifying and benefit products in the promotion are purchased in one order.
• Applies only to complete orders shipping to a single address that meet all other promotional requirements.
• Offer good while supplies last.
• Delivery and handling charges may still apply to all products, including bonus items.
• Offer may not be combined with other promotions, offers, voucher codes or promotional certificates.
• The Entertainer reserves the right to amend or terminate a promotion at any time without notice.

Buy 2 For 1 / Buy one get one half price

To receive the discount:

• Add 2 qualifying products to your Shopping Basket
• The discount will be reflected on the final order checkout page.

Terms and Conditions:

• This is a promotional offer valid for a limited time only. Items placed in your shopping basket overnight may not be eligible for promotion at time of checkout.
• Promotional offer applies only to qualifying items displaying the offer message on their product information pages. Items that do not display the offer message do not qualify, regardless of the nature of the item.
• The discounted or free product will be the cheapest of the qualifying items added to your basket.
• The promotion applies only when all qualifying and benefit products in the promotion are purchased in one order.
• Applies only to complete orders shipping to a single address that meet all other promotional requirements.
• Offer good while supplies last.
• Delivery and handling charges may still apply to all products, including bonus items.
• Offer may not be combined with other promotions, offers, voucher codes or promotional certificates.
• The Entertainer reserves the right to amend or terminate a promotion at any time without notice.

Buy 2 and Save ______

To receive the discount:

• Add 2 qualifying products to your Shopping Basket
• The discount will be reflected on the final order checkout page.

Terms and Conditions:

• This is a promotional offer valid for a limited time only. Items placed in your shopping basket overnight may not be eligible for promotion at time of checkout.
• Promotional offer applies only to qualifying items displaying the offer message on their product information pages. Items that do not display the offer message do not qualify, regardless of the nature of the item.
• The promotion applies only when all qualifying and benefit products in the promotion are purchased in one order.
• Applies only to complete orders shipping to a single address that meet all other promotional requirements.
• Offer good while supplies last.
• Delivery and handling charges may still apply to all products, including bonus items.
• Offer may not be combined with other promotions, offers, voucher codes or promotional certificates.
• The Entertainer reserves the right to amend or terminate a promotion at any time without notice.

Free or discounted product promotion

To receive the discount:

• Add both qualifying products to your Shopping Basket
• The discount will be reflected on the final order checkout page.

Terms and Conditions:

• This is a promotional offer valid for a limited time only. Items placed in your shopping basket overnight may not be eligible for promotion at time of checkout.
• Promotional offer applies only to qualifying items displaying the offer message on their product information pages. Items that do not display the offer message do not qualify, regardless of the nature of the item.
• The promotion applies only when all qualifying and benefit products in the promotion are purchased in one order.
• Applies only to complete orders shipping to a single address that meet all other promotional requirements.
• Offer good while supplies last.
• Delivery and handling charges may still apply to all products, including bonus items.
• Offer may not be combined with other promotions, offers, voucher codes or promotional certificates.
• The Entertainer reserve the right to amend or terminate a promotion at any time without notice.

 

Parenting Privileges Membership Programme Terms and Conditions

Eligibility

To join VIP Parenting Club Programme, customers must:

• opt in to receive email & mobile communications from Queemay Toys (Malaysia) Sdn Bhd and group of companies.
• provide valid due date or child information
• be over 18 years of age

Customers can sign up in store or online.

Queemay Toys (Malaysia) Sdn Bhd (trading name for The Entertainer) reserves the right to remove membership of Parenting Privileges from any member sharing vouchers with the wider public; reproducing vouchers and using them more than the intended number of times; or falsifying their personal details or child or due date information.

Registering children and birthday discounts

A customer can register up to four children with their VIP Parenting Club Program. When a customer registers a child, they may receive discounts for that child’s next birthday, providing that child is under 14 years old at the time they are registered. Each child is eligible to receive one birthday offer between birth and up to and including their 14th birthday. The Entertainer reserve the right to change or withdraw the offer of a discount on the child’s birthday at any time without notice.

Discount vouchers and offers

On joining VIP Parenting Club Programme, the customer receives special offers. The Entertainer may also offer prize draws and competitions for VIP Parenting Club’s member.

The discounts and competition prizes available on joining VIP Parenting Club, or as a benefit of membership, is a guide only.

The Entertainer reserves the right to change how the vouchers are given to the customer, including whether they are given on paper, by e-mail, via an app or SMS.

The Entertainer reserve the right to change the value of competition prizes and discounts available to members of VIP Parenting Club programme at any time without notice.

Using discount vouchers

Terms and conditions of individual discount vouchers apply. Discount vouchers must be presented at time of purchase.

Membership discount cannot be used in conjunction with staff discount or any other discount voucher or code. They cannot be exchanged for cash, or used to purchase gift vouchers/cards and other nett-priced products.

Defaced, scanned or photocopied discount vouchers are void and will not be accepted. No discount voucher or code may be sold (including without limitation on any auction site) whether for profit or otherwise, or reproduced on any website. Discount vouchers are not transferable. They must not be distributed to the wider public. Such activity will render discount vouchers void. – need to relook on this

Postage and packaging charges are not subject to discount.

All products are subject to availability.

The Entertainer reserve the right to withdraw any products, promotional offers, competitions, vouchers or codes at any time.

3rd parties

Offers and competition prizes provided to VIP Parenting Club members may be provided by a 3rd party. The Entertainer are not liable for any loss, damage or personal injury whatsoever suffered or sustained in connection with the offer, prize or discounts. Third party terms and conditions will apply.

Medical Matters and information

While every effort is made to ensure the accuracy of the information contained within this website, voucher booklet, e-mails, direct mails and all other materials relating to VIP Parenting Membership, no responsibility can be accepted for errors or omissions in articles or advertisements. Contributors' opinions are not necessarily shared by the publisher or The Entertainer. Information and prices are correct at the time of going to press or online e-mail campaign launch and may be subject to change.

The information provided by our experts is intended for educational purposes only. Neither the expert nor The Entertainer can be held responsible or liable for any loss or claim arising out of the use, or misuse, of the suggestions made in e-mails and messages relating to VIP Parenting Club Programme. As our experts do not know your specific circumstances, they are not suggesting any specific course of action for you to follow. 

PDPA

Our Privacy Policy was made available to you when you submitted the membership application form. From Oct 2017, Queemay Toys (Malaysia) Sdn Bhd (owner and operator of the brands ‘The Entertainer’) will be centralising of our customer database in Malaysia to serve you better. Your data will remain exclusively used for VIP Parenting Privileges. If you have any queries regarding this transfer and sharing of your personal data, you may contact us at careline@theentertainer.com.my.

 Company registration details

Queemay Toys (Malaysia) Sdn Bhd Registered Office: Wisma Pang Cheng Yean, Lot 5205C, Jalan Perindustrian Balakong Jaya 1/3, Kawasan Perindustrian Balakong Jaya, 43300 Seri Kembangan, Selangor Darul Ehsan.